What is the potential opportunity for Web 2.0 technologies in the enterprise space? A whopping $4.6 billion a by 2013, according to a tally Forrester Research arrives at in a report released earlier this year. Spending on Web-based enterprise technologies, including social networking, RSS, blogs, wikis, mashups, podcasting and widgets will grow by 43 percent each year for the next five years. The customer relationship management industry is a natural supplier for this next tech evolution.
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