Can CRM Handle Web 2.0?

Having your customers comment on your policies, products or employment practices is one thing. Having them suggest ideas for improving said policies and products -- in a public forum where participants can vote on these ideas, no less -- is an entirely different matter. How well a company can handle customer participation in its business -- beyond, that is, spending their money to purchase its products -- is unclear. Few companies have actually put in place Web sites where customers can log on and advise the management what to do, said blogger Mack Collier.

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Save on CRM Dev Costs: Go Off-the-Shelf

Companies now have many options when it comes to packaged applications for CRM, and these applications are helping companies reduce development time, in some cases by as much as 65 percent, which in turn helps save money. These resources are now freed up to explore greater CRM customization that ultimately helps companies focus on aligning their CRM systems with their core business objectives. With the first generation of CRM products, deployment was typically a 12 to 18 month process and complete return on investment took another 12 to 18 months.

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More people seek debt advice

Fears over mortgage arrears and rising household bills have led to an increase in the number of people seeking help.

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2008 Predictions: Ken McElroy

Watch as Ken McElroy makes his predictions on what is going to happen in 2008!

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